On 21 July 2025, HMRC launched their Transformation Roadmap, which sets out ambitious plans for HMRC to become a digital-first organisation by 2030, with 90% of customer interactions taking place digitally. This compares to 76% as at today. HMRC will automate tax wherever possible and offer new digital self-serve options across a number of tax regimes.

It is estimated that the plans will save HMRC £50 million a year, including by moving customer letters and reminders to a digital-first approach and reducing the reliance on paper correspondence by 2028/29. Paper post provision will remain for critical correspondence and for the digitally excluded.

The Transformation Roadmap sets out timescales for delivery and HMRC is committed to reporting on progress.

Immediate developments

Work is underway to deliver some of the measures set out in the roadmap this tax year, including:

• Self-Assessment: Improving Self Assessment registration service and streamlining the exit process for those customers who no longer need to file a Self Assessment tax return.
• High Income Child Benefit Charge: A new service to give employed parents, who are newly liable for the High Income Child Benefit Charge, the choice to pay it directly through their tax code without needing to register for Self Assessment.
• Enhanced Compliance: Launching an enhanced reward scheme for informants, targeting information on serious non‑compliance in large corporates, wealthy individuals, offshore and avoidance schemes.

Long term changes

Longer-term improvements include:

• Self-Assessment: From April 2026, the pre-population of Self Assessment tax returns with Child Benefit data.
• Inheritance Tax: From 2027-28, digitising the inheritance tax service.
• National Insurance: Simplifying payments and refunds, including direct bank repayments and easier National Insurance contribution refunds.
• Customer Account: Single Customer Account Programme to provide a unified view of the taxpayer’s overall income and tax position in their digital account.

Lastly, in what will come as good news to many, HMRC announced that MTD for Corporation Tax will not be implemented.

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